Frequently Asked Questions
Everything you need to know about bringing pre-loved design into your home.
How do you verify the quality of used home decor?
Every item at Used Creative undergoes a rigorous multi-point inspection. We check for structural integrity, material wear, and authenticity to ensure that while the item is pre-owned, it meets our high standards for your home.
What are your shipping rates for large furniture items?
Shipping rates are calculated at checkout based on the item's dimensions and your delivery location. We partner with specialized white-glove couriers to ensure large or fragile pieces arrive safely at your doorstep.
What is your return policy for pre-owned items?
We offer a 14-day return window for most items if they do not match the description provided. Please note that because our inventory is unique and pre-owned, some clearance items may be marked as final sale.
Do you offer cleaning or restoration services before shipping?
All items are professionally cleaned and sanitized before being listed. While we preserve the original character and patina of vintage pieces, we ensure they are ready for immediate use in your living space.
Can I track my order once it has been dispatched?
Yes, once your order is processed and shipped, you will receive a confirmation email containing a tracking number and a link to monitor your delivery's progress in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and offer flexible financing options through Klarna and Affirm for larger furniture purchases.